Question & Answer

Frequently Asked Questions

Simple click on the question to reveal the answer about the cell phones and buying process.

If your question is not answered here then please contact us.

What products do you supply?

We supply sim free, used and refurbished mobile phone handsets.

How do I know your company is legitimate?

Our team here at Mobile Distribution along with our sister company Mobi Group have been successfully trading mobile phones for over 10 years. All our company details along with our official recorded accounts can be verified on companies house in both the UK and in Malta.

We do suggest all potential customers’ complete thorough due diligence of any potential supplier to ensure their legitimacy.

What methods of payment do you accept for wholesale transactions?

We accept payment via Telegraphic Transfer or BACS. We also accept credit/debit cards for our UK & EU customers.
Please note; We don’t accept Paypal, cash or cheque payments.

Do you offer credit facilities?

Yes. We welcome enquiries from UK based corporate bodies or local authorities and aim to accommodate your business whenever possible. Please note, credit is only available to UK based companies.

Do I have to operate a business to buy you?

No is the simple answer. We aim to offer our services to both companies & individuals alike

Do you export to customers outside of the UK?

Yes we ship to customers all over the world from both the UK and our sister company Mobi Group. We do have a dedicated site for our European Customers. Please visit our sister company Mobi Group www.mobigroup.eu in Malta.

We don’t ship to countries deemed to be high risk such as but not limited to UAE (Dubai), Nigeria, Indonesia etc

How long does delivery usually take?

Please be aware the COVID19 pandemic has limited our working capacity however we can usually ship out within 48 hours of receipt of cleared funds depending on stock location and availability.
We use UPS, FedEx & DHL couriers to ensure swift delivery across the world.

Where can I view pictures of your used handset grading?

Please click HERE to be taken to our grading page. 

Can I visit your offices?

Unfortunately due to the high risk nature of the mobile phone business we no longer allow personal visits to our sites.

Are your used handsets original?

We supply only genuine original handsets. However given the nature of the used handset market we do not provide any warranty or guarantee as to the authenticity of the parts in our used handsets .

Are your new handsets original?

Yes. All our new handsets are original and factory sealed 

Do you have a minimum order?

Yes. We operate a strict minimum order quantity (MOQ) of 10 units per model. Should you wish to place a larger order please contact us to discuss your requirements. We can personalise our pricing based on your individual circumstances.

Do you supply single units or Drop-ship?

Mobile Distribution only supply handsets on a wholesale basis, however we do have an eBay store aimed at customers wishing to buy low quantity retail priced handsets. For further information visit https://www.ebay.co.uk/str/mobiledistribution 

Do your handsets come complete with warranty?

Yes. All new handsets we provide are complete with full manufacturers warranty. All our used handsets come complete with a 3 month warranty.

How can I receive a copy of your stock/price lists?

You can request a copy of our price lists by clicking HERE and completing the application. Upon receipt of the completed form we will forward a copy of our latest prices usually within 60 mins during our hours of business.

Please DO NOT call to request a price list we CANNOT give this information out over the telephone.