Question & Answer

Frequently Asked Questions

Simple click on the question to reveal the answer about the cell phones and buying process.

If your question is not answered here then please contact us.

What products do Mobile Distribution supply?

We supply sim free, used and refurbished handsets along with mobile phone accessories.

How do I know your company is legitimate?

Our team at Mobile Distribution have been successfully trading mobile phones for over 10 years. As a UK based company all our details along with our official recorded accounts can be verified on companies house.

We do suggest all potential customers’ complete thorough due diligence of any potential supplier to ensure their legitimacy.

What methods of payment do you accept for wholesale transactions?

We offer a discount for customers who use our preferred payment method which is Telegraphic Transfer or BACS. We do also accept credit or debit cards for UK customers via stripe gateway.

Please note; We don’t accept Paypal or cash payments.

Do you offer credit facilities?

Yes. We welcome enquiries from large corporate bodies or local authorities and aim to accommodate your business whenever possible. Please note, credit (if available) is for UK based companies only.

Do I have to operate a business to buy from Mobile Distribution ?

No is the simple answer. At Mobile Distribution we aim to offer our services to both companies & individuals alike

Do you export to customers outside of the UK?

Yes we welcome export inquiries however we wont ship to countries deemed to be high risk such as but not limited to UAE (Dubai), Nigeria, Indonesia etc.

How long does delivery usually take?

We can usually ship out within 48 hours of receipt of cleared funds depending on stock availability and on our working capacity at the time.

We use both UPS and FedEx couriers to ensure swift delivery across the world.

Where can I view pictures of your used handset grading?

Please click HERE to be taken to our grading page.

Can I collect from your premises?

Due to current government health & safety advice and in order to comply with our insurers security requirements we no longer allow collections from our premises.

Are your used handsets original?

We supply only genuine original handsets. However given the nature of the used handset market we do not provide any warranty or guarantee as to the authenticity of the parts in our used handsets .

Are your new handsets original?

Yes. All our new handsets are original and factory sealed

Do you have a minimum order?

Yes. We operate a strict minimum order quantity (MOQ) of 10 units per model. Should you wish to place a larger order please contact us to discuss your requirements. We can personalise our pricing based on your individual circumstances.

Do you supply single units or Drop-ship?

We are a wholesale mobile phone supplier and as such we dont supply single units. Nor do we have the facility to drop-ship.

Do your handsets come complete with warranty?

Yes. All new handsets provided by Mobile Distribution are complete with full manufacturers warranty. All our used handsets come complete with a 3 month warranty.

How can I receive a copy of your price lists?

You can request a copy of our price lists by clicking HERE and completing the application. Upon receipt of the completed form we will forward a copy of our latest prices usually within 24 hours.

Please DO NOT call to request a price list we CANNOT give this information out over the telephone.